Presentations Video

Better Bots: Optimising the Customer Experience with Conversational AI

· Darcy Song

Speaker: Kath Blackham, chief executive officer, Versa

Date: 21 Jul, 2022

Customer service has changed. No longer can brands and businesses afford to put clients on hold - a fast-moving digital-first landscape means customer interactions need to happen 24/7 without sacrificing personalisation.

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