Artificial Empathy and Real Intelligence: Why Banks Need To Challenge Norms To Prosper

Date: 8 June 2023

We’ve all heard about ChatGPT, Blockchain and the wonders of AI for the finance world. On the other hand, a lot of banks are trying (with mixed success) to be ‘more human’. What happens when we challenge the norms? What about artificial empathy instead of artificial intelligence? Why aren’t we pushing machine learning to help us understand humans better and programming empathy into what we do? And what does it mean for real (human) intelligence in the finance world?