The Retail Revolution in Finance

Speakers: Jason Pollard, Co-Founder, Public Design Group & Peter Wilson, Founder & Director, Insights & Strategy, The Shopper Collective

July 25, 2019

The relationship between the consumer and a financial institution is changing considerably. Marketing professionals in the industry realise a bridge needs to be built to bring consumer and brand back together again. CX has become an integral part of the conversation, and it’s no more important than when a consumer walks into a brand’s house – the retail store.