How to Maintain Customer Loyalty Amid Economic Uncertainty

Date: 23 March 2023

The retail industry emerged with accelerated change in the post-Covid new normal. These days it's about more than department store sales tactics and loyalty cards - but a dramatic shift doesn’t have to mean that a connection with customers is lost.

Join a panel discussion with MECCA's Lauren Shepherd, Catch's Jason Bagg, and The Lumery's Rajan Kumar as they share the ways they created meaningful interactions and increased retention during times of social and economic uncertainty. Together they'll discuss the common pitfalls to avoid, the importance of fostering a culture of experimentation, and how to have an effective customer contact strategy when it comes to customer relationship management.