Customer Experience – The New Battleground

Speaker: Phil McAveety, Director of Customer Experience, Scentre Group

June 6, 2019

We are in a fight for the time and attention of our customers. Experience is the new battleground for brands and services. With global CX credentials across major brands including Nike and Starwood Hotels, Phil McAveety, Director of Customer Experience at Scentre Group takes you on the journey of Westfield’s customer-led evolution and success.