Redefined Customer Expectations for a Redefined World: KPMG Customer Experience Excellence Report 2020 & Consumer and New Reality Research

Speaker: Kathryn Murray, Customer, Brand & Marketing Advisory & Corporates Sector , KPMG

November 18, 2020

COVID-19 has amplified the need for easy access to products and services and relevant and transparent information agnostic of channel. Organisations that have been agile, adaptive and focused on delivering a consistent and personalised customer experience are among the top performers in Australia in the 2020 KPMG CEE Report.