American Express appoints Corrina Davison as new Australian MD
American Express has appointed Corrina Davison as the managing director for Australia and New Zealand to replace Rachel Stocks.
Originally from Sydney, Davison joined American Express’ Sydney office in 2001 before moving to their New York headquarters eleven years later. She will move back to Australia for the role.
Get her name right please! Davison I presume nit as per headline Davidson.
We’ve fixed the headline to the correct spelling, Maree
Hi, I have had repeatedly appalling service from American Express. That is when I am Platinum customer. The whole attitude of American Express when they have done something wrong is of recklessness leading to further stuff ups and then of absolute arrogance where the customer is spoken in patronising and smart arse manner – take it leave it type attitude. The most recent case of disgusting service is where I ended up getting chest pain because of the unnecessary stress and anxiety American Express has put me under, ruined my birthday weekend and have not an ounce of empathy, apology or any realisation of the severity of the impact a paying customer faces. The arrogance is a stark comparison to the annoyed retailers worldwide telling you – “we do not accept American Express” or “not this card, no way”. Interestingly, American Express’s new MD Corrina Davison for Australia/New Zealand market says above – “….and providing our card members with the backing and exceptional service they expect from American Express.” Is this some sort of a dark sick joke!!! This could not be further away from the actual reality. I have been with AMEX for over ten years now and this has been my only Credit Card and Charge Card. The level of service provided and the attitude following this is disturbing to say the least. Where does such arrogance come from? A service provider is only as good as its service. I would like to bring this to the direct attention of the MD so Corrina can see for herself and listen to the phone calls where I am clearly sounding most distressed and upset and practically begging to speak to a Manager and not one staff obliged. They hung up on me and I had to call again and again and wait in the queue. This is whilst I was working too or there is no other way to talk to AMEX. I would like Corrina to enlighten me – is this how American Express backs its customers with exceptional service? At least Visa and MasterCard are accepted just about anywhere and they would dare not be arrogant about it. So where is this arrogance and pig like attitude of American Express coming from. Why make it so damn difficult for the customer stuck at the other end of the phone, who would simply get fed up like I did all other times and just give up.
New Zealand customers are already disadvantaged when compared with their Australian counterparts. This is so understandably AMEX does not have to occur any losses by provided the same benefits to us as the Australian members. I mean the Membership Reward conversion rates alone for NZers are exactly half of what the Australian members get for their points. Are NZers meant to get compromised and disgusting service along with it or what?
It is evident there is no respect for New Zealand legislation either. I have been asking for the last couple of years to provide me with my file and all call recordings under the current legislation to no avail.
I would like Corrina Davison to take responsibility here of her incompetent staff and their most appalling disgusting attitudes. Even the so called Executive Team at American Express has a disgusting attitude towards the customer! Would you be so kind to please forward this to the American Express MD talking about providing exceptional service and providing third grade service. I would like to know how would American Express feel if they were in my shoes holding a Platinum and a Charge Card together and be treated like dirt by their own Credit Card Provider.