Fiftyfive5 expands CX capabilities with new hire

Fiftyfive5 has appointed Ben Vernon to lead the customer experience (CX) capabilities for the consultancy.

Vernon has a range of experience in the sector, leading CX, research and design teams, most recently experience design at the Innovation Lab within the  Commonwealth Bank of Australia.

Karen Phillips, founding partner at Fiftyfive5 said: “Ben is a valuable addition to our CX team – as our clients’ need for CX strategy, execution and measurement continue to grow. He brings a wealth of expertise and experience through working with and in organisations with highly developed CX functions and thinking.”