‘Going in the wrong direction’: ACMA releases data on Australian telco complaints

October 2, 2024 4:09

New data from the Australian Communications and Media Authority (ACMA) has revealed that Australian telcos received fewer complaints in FY2023-24 than the previous year, but took longer to resolve them.

In the last financial year, telcos received a total of 899,691 complaints, down 13.3% from FY2022-23, however, the time taken to respond increased to an average of 6 days, up from 5.2.

The number of complaints that were escalated to the Telecommunications Industry Ombudsman remained steady at 6%.

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Lauren McNamara

Lauren McNamara is a freelance journalist. She previously spent three years at Mumbrella, most recently as the associate editor. She left her staff role in August 2025.