Holler launch customer experience department
Sydney-based digital agency Holler has launched a dedicated Customer Experience department.
The announcement:
Sydney-based digital agency, Holler, continues its growth, launching a dedicated Customer Experience (CX) department. The new department’s mandate is to follow Holler’s modus operandi, to “solve business problems by provoking big reactions from the simplest interactions”. The unit will focus on customer-centric design principals enhanced by combining User Experience (UX), Customer Relationship Marketing (CRM), Loyalty and Data Science.
Wow… I’m shocked they are this late to the party for something so critical and so established.
How the hell does a digital agency survive without a CX department?