Host/Havas appoints managing director to head up CX capabilities

Kalila Welch

August 23, 2022 8:54

Host/Havas has selected experience digital and customer experience leader Charles Rallings to take on the newly created role of managing director of Host/Havas CX as the agency expands its CX capabilities in response to client demand.

With a career spanning more than 20 years across digital technologies, channels and customer experience platforms, Rallings joins the agency from 303 MullenLowe, where he spent the past five years leading the CX offering as director of digital and customer experience. Previously, he has spent five years as MD of Tribal DDB and three as DDB Group’s chief operating officer.

L-R: Laura Aldington and Charles Rallings

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Kalila Welch

Kalila Welch joined the Mumbrella editorial team in November 2021. She took a brief career break in mid 2023 to complete her Masters of Journalism before returning to Mumbrella for a year.

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