How does… a chatbot work?
We ask some of the industry’s most knowledgable boffins to break down jargon to help you through those confusing meetings and indecipherable conferences. Here, George P. Johnson’s Chris Hogben explains how chatbots work.
Chances are you’ve been hearing more and more of a buzz around chatbots recently. They’re gaining popularity rapidly – and with good reason. Chatbots are virtual agents that provide customers with a natural way to interact with a system.
They enable customers to receive instant responses to questions and interact with company services such as making bookings or giving product information.
Did you accidentally publish a piece from 2016?
I’m a ‘chatbot novice’ so found it useful. But if it is outdated information then I look forward to you submitting an updated article to help us novice’s understand this space
Actually, according to a 2017 study, only 4% of companies used chatbots. So I find it rather relevant.
Auto responders should not be called chat bots