Jim’s Group launches nationwide satisfaction survey following backlash

Following reports of misconduct and regulation breaches, Jim’s Group has launched a survey to review the experience of franchisees across Australia.

Last week, the home-service company faced criticism as Jim’s Dog Wash, a division of Jim’s Group, was accused by franchisees of losing thousands in unownable trailer payments and reported by the Victorian Environmental Protection Agency for breaching environmental regulations.

Disgruntled franchisees claimed $25,000 of a $49,000 fee to own a franchise specifically related to obtaining the trailer. However, an alleged change to contracts from 2021 meant that franchisees do not own the trailer despite the fees.

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