Low speed, high influence

Ha, thats not that quick. Took them over 5 hours to reply..

@tom can you imagine the deafening silence if they only had 7 followers

Hey Tim,

If you take a closer look at our Twitter stream you’ll see that we don’t prioritise our customer service according to the number of followers a customer has – if there’s a constructive question that we can answer, then we do our best to respond to it, whether the customer has one follower or thousands.

Do we miss the odd question, do we sometimes take longer than we’d like? Of course – we’re a small team of people trying to help out our customers in a new space. It’s been a big learning curve for us since July, but we’re encouraged by the overwhelmingly positive feedback we get every day.

We listen to all feedback, positive or negative, share it with the rest of the business and try and learn from it. If anyone has any comments or questions, the line is always open – tweet us @Optus.

Thanks,

Sebastian Vasta
Social Media Manager – Optus