Twitter to take on Facebook Messenger as it focuses on its direct messaging platform

Twitter is set to focus more on its direct messaging offering and customer service in the future, heating up the competition between Facebook Messenger and Twitter.

The success from its live video push has put Australia at the front of the global Twitter market, with the social media platform now looking to move more into real-time chat bots and private messaging.

Nicoletti declined to comment on whether or not Twitter’s direct messaging automated response would be competing with Facebook Messenger bots