What’s with all the chatter about Facebook chatbots?

George PappasOvernight, Facebook announced the launch of bots for Messenger – a service that may just redefine how brands communicate. George Pappas talks us through the opportunities. 

Ah, chatbots. We meet again. Chatbots, short for chatter robots or chatter bots, have been discussed, trialled and launched on various online platforms since the internet’s inception.

In fact, computing intelligence was first discussed by Alan Turing in 1950, developing a criterion of intelligence dependant on the ability of a computer or program to impersonate a human in a real-time conversation.

The term ChatterBot, though, was originally coined by Michael Mauldin in 1994.

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