Agencies must stop working for free in order to get that ‘much-needed account win’

The growing disintermediation of the industry coupled with tighter marketing budgets since the global financial crisis has resulted in a growing desperation to win the business, writes Landor’s Nick Foley.

In recent years, the expectations from clients at a pitch have been on the rise. While it’s easy to attribute blame to over-zealous clients, there is also truth to the notion that many agencies have been willing to give away more when pitching, in the forlorn hope of securing that ‘much-needed account win’.

Part of the problem with the drop in pitch standards is due to those on the agency side not knowing how to manage client requests throughout the process. The growing disintermediation of the industry, coupled with tighter marketing budgets since the global financial crisis, has resulted in a growing desperation to win the business.

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