AustralianSuper launches chatbot ‘Ash’
AustralianSuper has launched a chatbot on its website to help its customers with frequently asked questions.
The announcement:
AustralianSuper and LivePerson bring in-app messaging to more than 2 million members
Chatbot ‘Ash’ also launched for live chat on website
FFS – how can a Chabot be available for “live chat”.
Yet another company forgoing the personal side of consumer relationships in order to save a few bucks with some crappy piece of software.
The last thing I want to do when I am on a product’s website, that simply doesn’t have the answer to my query in their content or Q&A is to be routed to a chatbot!
Instead employ people who (I) answer the phone promptly and not put me in a seemingly endless queue because “my call is important” (ii) who know their products and services from top to bottom (iii) who have access to my account details if I am an existing custome, and (iv) who can provide an answer without having to re-route me to another queue to talk to someone else.
First of all Congratulations to AustralianSuper for launching the Chatbot ‘Ash’.
This will help to solve customers’ queries promptly and effectively within few seconds with the help of data intelligence techniques.
Eagerly waiting for the voice-based chat.
First of all Congratulations to AustralianSuper for launching the Chatbot ‘Ash’.
This will help to solve customers’ queries promptly and effectively within few seconds with the help of data intelligence techniques.
Eagerly waiting for the voice-based chat.
It would be game changing if AustralianSuper can implement ‘Voice Bot’ on their mobile app! Voice Bot would be really useful, especially for people like me who are constantly on the road and would love to be able to use the app to ask about my balance and info about my account.