FOMO: Millennials may not be the only ones missing out

If businesses don’t attempt to understand the complex physiological processes behind FOMO, they could be the ones who actually miss out, writes Dr Chris Hodkinson.

FOMO, or the ‘Fear of Missing Out’, is probably the single most important driver of millennials’ consumption decisions. Few businesses have gone further than using it as a call to action, but its potential is much greater than that.

‘The Fear’ can be harnessed in pre-purchase, consumption, and post-purchase phases, and yet few companies go beyond its superficial use.

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