Qantas – mostly good with planes – email, not so much
Dr Mumbo sincerely hopes Qantas is better at maintaining the electronics on board its aircraft than it is at configuring its mailing system.
A bizarre glitch means that whenever somebody sends a message to the Qantas media email address, it is relayed by the Qantas server to every one of the hundreds of journalists around the world on the list.
The most recent example came to light yesterday when Market Watch’s Virginia Harrison’s note to #external_media_list@qantas.com.au asking to be added to the list went out to everyone.
Among those on the list was the Pacific Asia Travel Association in Bangkok. Getting the wrong end of the stick, the director of communications cheerfully promised to add Virginia to her own mailing list. And of course, her message was duly sent to all of the journalists.
no doubt more corporate lives will be lost as a consequence of this email exchange than due to recent in-flight issues … to be continued?
Are you serious, Qantas’ media team is rapid response? They’re ok on extremely routine things like ‘are you increasing your excess baggage fees’ but when the shit hits the fan with one of their planes in an emergency, they simply don’t answer the phone or return calls, in my experience.
Ahahaha! That Alex Zaharov-Reutt who offers those juvenile comments would be the same third-rate blogger who infamously jumped the queue at an Apple store to buy the first iPad, running out the media line (for press to covert the ‘event’) into the store ahead of customers who’d been lined up since the day before (http://www.news.com.au/technol.....5872393569).