Woolworths has seen the COVID-19 pandemic accelerate and concentrate a number of trends in shopper behaviour. Woolworths CMO Andrew Hicks spoke to Cartology MD Mike Tyquin about how a customer centric mindset and timely adaptation to shopper behaviour can help brands stay ahead of the rapidly evolving customer landscape – and it’s the small things that make a big difference.
Customer centricity - as change accelerates, it is the one constant