Telco Superfone to pay $300K for making unsolicited calls and misrepresentations

The Federal Court has fined telco Superfone $300,000 in penalties for making unsolicited telemarketing calls and making false and misleading claims about their affiliation with consumers’ existing providers.

The Australian Competition and Consumer Commission (ACCC) pursued the proceedings in 2019 after more than 1,400 consumers were contacted by Superfone’s telemarketing agents between June 2017 and December 2018 and were signed up to unsolicited new contracts with Superfone.

During the calls Superfone made the misleading claim that consumers had no right to a cooling-off period or to terminate their contract. When consumers attempted to cancel the contracts they were charged termination fees.