An apology shouldn’t include an excuse

Did any of you folks hear about the Optus outage this week?

One woman who called into ABC Radio on Wednesday morning heard about it from her cat, who missed his 6.10am breakfast, usually delivered via a Wi-Fi feeder, and came in to claw his frustration all over her arms.

Some found out about it when they went to pay for their morning coffee and realised they couldn’t access their tap-and-go payment app. Others could access tap-and-go fine, but went to a cafe who couldn’t accept card payments.

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