Why hiring not firing is the secret of performance culture | Mumbrella360 video
In this session from June’s Mumbrella360 conference, Suresh Khanna, chief revenue officer at AdRoll, explains why building a performance culture has nothing to do with firing, and a lot to do with hiring.
AdRoll’s Suresh Khanna believes that when it comes to building a successful performance culture, “80% of the battle is won or lost in hiring the right people”.
Khanna begins his talk by pointing to a moment early on in his career where his job title changed from “customer strategy manager” to “manager, customer strategy”, a promotion which was known as his company as “the comma promotion, because you got new business cards with a comma on”.
“Nobody asked me what I thought, nobody challenged me, nobody really took on my development. It was one of those things where it didn’t really matter how hard I worked.”
