Complaints against ads reaches record high with discrimination the biggest issue

ASBThe number of complaints submitted to the Ad Standards Bureau last year nearly doubled to a record 5,735 with discrimination the most touchy-subject for the public, the ad watchdog’s 2014 Review of Operations report has revealed.

Complaints against 515 ads were considered by the board, with another 30 withdrawn from circulation by advertisers before it got to that stage. Of these 62 were found to be in breach of the AANA Code of Ethics, with only three advertisers refusing to pull their ads when a complaint was upheld.

Discrimination and vilification accounted for 27.61 per cent of complaints, with the “ick” factor in ads created with the category of “other” responsible for 16.61 per cent of complaints.

Three ads for MyPlates were in the top ten most complained about ads for 2014with its spot of a man picking his nose and wiping it on a car door attracting 206 complaints in fourth place while a pixilated version of the same ad was down in seventh place with 180 complaints.

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