Dentsu Japan admits ‘inappropriate operations’ straining relations with Toyota

One of the strongest relationships in advertising has been complicated by the revelation that Japanese agency giant Dentsu has been overcharging its client, Toyota, for digital media in its home territory.

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The news is unprecedented for a market known to be a black box for media buying, where marketers are often left in the dark about how and how much they pay their agencies, and comes as a time when transparency is an increasingly serious issue for the media industry globally.

A Dentsu spokesman declined to confirm the individual brands involved citing client confidentiality, but told Mumbrella Asia that “inappropriate operations” regarding digital media trades have been going on, and that the agency is working with clients on “further steps that may be required” to resolve the issue.

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