Engineered serendipity at SXSW: paradox or progression?

Kim McKay KlickIn this guest post, Kim McKay shares her view on the standout trend from SxSW.

Entering our third South by Southwest Interactive festival, we had our ears to the ground and our eyes on the twitter feed for The Trend of 2012. Having witnessed the introduction of “location”/foursquare in 2010 and gamification in 2011, it wasn’t hard to spot the hype around ‘serendipity’.

A somewhat paradoxical notion, several panels and brands were keen to show how technology – or specifically all the social data that has been accumulating on digital folk – can be used to engineer social serendipity.

As Google’s Chris Messina quite simply put it: we’re experiencing a new generation of apps that “accelerate serendipity”. Users are no longer joining a social network to find connections – the onus is now on the social network to create the connection; Joi Ito, MIT, refers to it as a “marvellous extension of your peripheral vision”.

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