iiNet $20m media pitch down to two
The media pitch for one of Australia’s biggest internet service providers iiNet is down to two agencies, Mumbrella can reveal.
It is understood that the pitch list is down to incumbent OMD WA who are facing off against rival Initiative for one of the biggest media accounts in the state.
The media pitch was first revealed by Mumbrella back in November, with a shortlist that originally also included Group M agency Mindshare, who later had to withdraw after Foxtel moved its business to the agency, with ZenithOptimedia taking its place.
Presentations in the pitch were made a few weeks ago with the client now understood to be choosing between the two agencies, which both have presences in Perth.
I signed up with IInet the first month was supposed to be free and I had a 10dollar credit it took them a month to get the net up and running 4days to hook up the phone
then a week later cut it off you coudnt even get 000
then have the cheak to charge for the free month the net conection was poor
a week arfter it was running it was tested at 147kbs just over dial up speed
every time I rang them they would send out another bill I received 4 bills in 8 days
they kept trying to debit my bank account and all this happend before the first billing cycle was due the Ombudsman was contacted and they have till 5 pm 19th feb to contact me to sort this stupidity out and today feb 10th another bill arives the billing cycle on the 28th of the month I WOULD STEER CLEAR OF THESE CROOKS
You will also notice they dont date anything dont have an address and dont have an Email address only there 13 22 58 number witch takes you straight to South Africa
I feel sorry for any other Pensioners out there that are paying buy credit card as you probably wouldnt notice untill it was to late the moneys gone
Cutting off emergency 000 phone access is illegal in Australia ask TPG
they got fined 400 000 dollars in the high court for this
and to rub salt in the wound my Wife is on Disability
IINET you should not be allowed to trade in AUSTRALIA ” get rid of them “
Hi Tony,
I’m also a new subscriber to iiNet
But other than 90 minute waits to speak to staff, the installation I paid for failing, the speed being 20% of that advertised, and the undisclosed-ahead-of-time fact that half of the data paid for can only be used between midnight and 6am, it’s been a perfect process.
Cheers,
Tim – Mumbrella
Tim
you you must be one of the lucky ones yer they dont mention peek/ofpeek do they
Tony Moran
Hi Guys,
Just wanted my 2 cents in on this…..
Tony the poor speed could be a range of thing including noisy phone line to water in the pit out side your home. have your tried doing some of these things?
Pick up the phone. But not to make a call! Listen for any noise or static on your phone line. Your ADSL service runs through the phone line so any interference on it can greatly affect internet quality (Not applicable on Naked DSL). Here is a guide for troubleshooting phone issues: https://iihelp.iinet.net.au/support/node/2502.
Wi-Fi versus Ethernet. If you are using Wi-Fi with your modem, check if you are having the same problem when you plug a device in with an Ethernet cable – you could have a weak Wi-Fi signal, or something could be interfering. Test your speed (as mentioned earlier) when using both.
Check for viruses or spyware. These are ever-present threats to your digital life and can make life very difficult if unchecked! At the same time, some virus/spyware software can also hinder your internet speeds – you will need to check with software makers or google and see if anyone else is having issues with it and what they have done.
Congestion. Too many cars on the road, or: your kids/siblings/parents/room-mates are downloading the entire internet and not being completely honest about it – as someone who worked in support for several years, this happens much more often than you would think.
Network congestion. This is pretty rare but some areas may have too many people connected to the same equipment, check your speeds during off-peak times to see if it is any better. Peak usage times are usually after work until bedtime, so usually 5pm – 10pm.
Isolation test: Unplug any device that uses a phone socket, handsets, filters, adapters, faxes, pay TV and plug in 1 standard phone handset (if available) and listen for line noise/static again. If it is clear, plug your modem in instead (leave everything else out as well, including the filter) and check your speed. (This step is not applicable if you have Naked DSL.)
Tim as per your comment about speed iinet do say maximum theoretical speed is xyz but unless you live next door to the exchange do not expect this speed.
Speed question answer: Adsl/2/2+ in Australia is determined by the distance(length of the cable) to the exchange and how old the cable is. this also applies to naked dsl connections as they still use the bad copper.
I have been iinet since Jan 2000 started when ADSL was mostly owned by Telstra. But now i have the NBN and speed and reliablity are not longer a issue but for those who can not get the NBN hopefully you can try these things to get your internet quicker. i just hope they roll it out quicker because then the issues of speed go away for everyone and we are not behind the rest of the world on speed.
Bob
I have no professional affiliation with IINet, but I feel I do have to leap to their defense. I’ve been with then for about 18months now, and haven’t had one issue. The initial set-up was a breeze (I did get myself a bit confused but picked up phone and someone walked me through it, without any real wait time), my speeds have been lighting fast, I’m on direct debit and billing hasn’t been an issue….all in all as good an operation as I could have hoped for.
Regarding speeds, I’m not sure if geography plays a part but as an FYI I’m in metro Melbourne.
No the spreed was all them Im not a fool I,m doing a Diploma in IT NETWORKING
aand that doent explain the phone being cut off
Its ironic the day I posted the letter to the ombudsman 28 jan that night all came good
well almost the phone worked and net speed was around 5mbs
it the 28th was the billing cycle due date doesnt explain them attacking my bank out of sequence not getting the first month” free with credit” taking a month to get the net running then charge me for a service they havent provided with the phone all you got was dial tone when you dialed a number Ilive in a town called Euroa
when with Telsra we had no such problems exept download limits and there pricing
and as viruses go try Pineapp used by dream spark where IT students get free soft ware from MICROSOFT
weekly go to microsoft safety scanner and let microsoft do the job and my security is Baidu try it its open source and cloud backed and updated written by ethical IT profesionals
Tony
I’m with iiNet NBN fibre and everything from ordering, provisioning, set up, installation and usage/speed and billing has been almost 100% perfect.
These comments have nothing to do with the article. Please whinge on their Facebook.
To anonymous
why dont you try that link you posted
Page cant be found
and they say why dont you shoot us an Email or ring us
WHAT EMAIL ADDRESS THEY DONT SUPPLY ONE
Besides in my case it is now up to IInet to contact me as instructed by the Ombudsman
I just want out of the contract so I can go back to telsra pricey maybe but atleast you get what you pay for………also as you seem to work for them you didnt touch on any of my issues exept speed Tony
I’ve been with iinet for 6 years and no problems at all. I recently switched my mobiloe to iinet and again NO PROBLEMS..