Tony Jaques

Head to Head: Should comms bosses take the fall after a crisis?

Communicators need to work better with lawyers, proven by Rio Tinto’s handling of the Juukan Gorge destruction

Flight Centre’s COVID-19 response was a flight plan to failure 9

Communicating in the age of ‘untelligence’

The cruise industry’s response to COVID-19 is a spectacular crisis management fail 6

Lessons from the Westpac crisis 3

CEO behaviour can destroy your brand’s reputation 9

It’s time to stop talking about spin… please 3

Choosing the right words can shape a crisis 2

Issue management is not the same as strategic planning 1

No, Boeing, an ‘abundance of caution’ is not good enough 2

Crisis management lessons from the air-crash investigation model

Never underestimate how celebrities can influence issues

Barbecued ‘dog’ stunt masks a more serious issue campaign 9

Here’s some brand advice – stop asking people to post their love

When’s the right time for corporate social activism? 1

Facebook’s PR company shouldn’t be exempt from smear campaign criticism 1