The case of the smoking bullet point: Qantas admits to ChatGPT use ‘for formatting’

Qantas has confirmed it used AI-generated resources in an email to 5.7 million customers affected by a recent cyber attack.

At the start of July, the airline first acknowledged the attack, in which a “significant” amount of customer data — including names, phone numbers, dates of birth, email addresses, and Frequent Flyer details — were stolen.