Toyota the key to Saatchi & Saatchi’s first local acquisition of Mercer Bell agency

Saatchi Mercer BellFor the first time since the brand entered the Australian advertising industry, Saatchi & Saatchi has opened the chequebook to acquire a 100% stake in customer experience agency Mercer Bell.

Saatchi announced the deal today in what appears to be an attempt to lock down the Toyota business nationally. It also signals the intent of parent company Publicis to prevent its business from being eroded by the rise of specialist providers in areas such as customer experience and research.

Toyota uses Saatchi as its lead agency and also works closely with Mercer Bell on CX and CRM.

It is understood that the car manufacturer played an important role in bringing the two agencies together.

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