Google Australia boss Maile Carnegie to depart for new role as ANZ head of digital

Google need Jane Huxley of Pandora

I guess she never found that secretary.

Congratulations to Carnegie, who seems like a star performer. But wouldn’t the MD of Google Australia be ‘anchored’ in Australia? And wouldn’t Google Australia be a great place to help drive innovation in Australia?

Means she will forever be known as “ex-Google executive” despite a very impressive career in other roles too

is the CDO the CMO too?

No more late night/early AM conference calls!

SC, there will be a few of us recalling that reference! 🙂

ANZ will want to spend some time on improving systems for staff before improving them for customers.

Common ANZ issues include:

1. A week or more to get logins for new staff members.
2. 15-20 minutes for your computer to boot up in the morning – minimum.
3. Some staff requiring access to up to 15 systems with different logins and passwords.
4. Computer issues often result in a day of downtime while India troubleshoot problems and staff wait for onsite technical assistance to rebuild their computer.
5. Few if any hot swap computers for staff with critical issues.

Good luck to Ms Carnegie – she has her work cut out for her at a bank which has massively underinvested in IT for decades.

Interesting times ahead for the “digital natives’ of ANZ……..trust leadership there will have their iWatches on (possibly both of them at the same time) soon, their Uber cars idling and studying up on platforms and ecosystems.

Culture is certainly essentially but so are people.

I can imagine that dragging the ANZ into 21st century will have to involve new thinking, fresh ideas and basically some vanguards (rather laggards) to help her.

Good luck to her, it’s a big gig and will be interesting to watch – hope this becomes a positive case study in year’s to come.

Interesting hire… important to note that the “MD” of Google Australia is essentially only the Head of Sales for Tier 1 and 2 Adwords clients. They have absolutely nothing to do with product development or engineering, not even DoubleClick reports into the same hierarchy. 2 years as head of sales at Google qualifies you to be a tech exec at ANZ, good luck ANZ

@Ben. I would have thought that ‘sales’ at Google Australia would encompass far more than just ‘Adwords’?

CBA really focused on building an a grade tech outfit a decade or so ago. It has paid off and an example of a few is their popular app, which rocks, customers like it, rate it and CBA attracts new customers.

In 2016 every corporation is a tech company. Appointing such a high profile exec as the digital lead, is a very smart move by ANZ.

@Ben – Bang on.

First day on the job at ANZ – what is this line in the P&L for Tax? Don’t remember seeing that in my last role!

ANZ continues its relentless pursuit of fashion statements. At this stage all of its client facing execs should be digital execs.

@Numbers ANZ Bank are a tech company. Their business is, in 2016, a digital business. If you pop your head under the bonnet of the banks in Australia you will find tech companies to the core. They need to hire the ‘best of the best’ tech / digital talent to evolve and make sure that they are not going to be disrupted like the taxi industry – (an industry that did not invest in tech and was there for the taking as a result).

@iwonder. That is an easy fix: give all users Mac’s. Then there is no need for a help desk, (just roll out Atlassian’s cloud systems for easy retrieval of internal answers) fixed! It is literally that easy and ANZ have the cash to spend, surely.

Is it too early to call this a complete failure?