This week ANZ was fined a record $240m for a range of wrongdoings affecting 65,000 customers and costing the Federal government millions. ASIC chair Joe Longo maintains the bank’s behaviour was “very grubby and very serious”. “It was unconscionable conduct … unacceptable,” he told The Australian. “It’s probably one of the most serious things a bank has done in Australia in years.” Communications expert Peter Wilkinson picks apart the crisis.
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ANZ crisis: ASIC has learned the art of communicating
