Opinion

The BOM's horrible new site provides a great comms case study

There’s a golden rule that should apply to all crisis communications: “It’s not what happens. It’s what happens after you learn about an issue.” Australians are a forgiving lot. We’ll nod if a company shows genuine contrition during a crisis. But that golden rule doesn’t a...

Shape 3

Get the latest media and marketing industry news (and views) direct to your inbox.

Sign up to the free Mumbrella newsletter now.

"*" indicates required fields

 

SUBSCRIBE

Sign up to our free daily update to get the latest in media and marketing.